Technical Support Engineer – GoDaddy
As a Technical Support Engineer at GoDaddy, I provided technical assistance to customers with a wide range of web hosting, domain, email, and website-related services. I helped individuals, small businesses, and organisations resolve technical issues while delivering exceptional customer service and ensuring minimal downtime.
My responsibilities included:
- Providing technical support for domain registration, DNS configuration, and domain transfers.
- Troubleshooting Linux and Windows web hosting environments.
- Assisting customers with website migrations, hosting setup, and server configuration.
- Supporting Microsoft 365 and Professional Email services, including email setup and migration.
- Configuring SSL certificates and resolving website security issues.
- Diagnosing website performance, connectivity, and application errors.
- Assisting with WordPress installations, troubleshooting, updates, and plugin conflicts.
- Supporting FTP, SSH, databases, cPanel, and Plesk hosting environments.
- Resolving issues relating to DNS, email delivery, SSL, web applications, and hosting infrastructure.
- Escalating complex cases to specialist engineering teams while maintaining clear customer communication.
- Documenting solutions and contributing to internal knowledge bases and support procedures.
- Delivering support via phone, chat, and remote assistance while consistently meeting service level agreements (SLAs).
Key Skills
- DNS Management
- Domain Registration & Transfers
- Linux & Windows Hosting
- cPanel & Plesk Administration
- Microsoft 365
- Email Migration & Configuration
- WordPress Support
- SSL Certificate Management
- Website Migration
- FTP & SSH
- MySQL Databases
- Technical Troubleshooting
- Customer Service
- Remote Support
- Web Hosting Solutions
This version emphasizes the technical and customer-facing skills commonly associated with GoDaddy support roles and is well suited for a CV, LinkedIn profile, or portfolio.
